Privacy Policy
Last updated: March 2026
1. Introduction
This Privacy Policy explains how Totem Designs Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from totemdesigns.co.uk (“the Website”).
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business Name: Totem Designs Ltd
Location: Leicester, United Kingdom
Email: info@totemdesigns.co.uk
Totem Designs Ltd is the data controller responsible for your personal data.
3. Information We Collect
We may collect and process the following types of personal data:
Information you provide to us
Name
Email address
Billing and shipping address
Phone number (if provided)
Order and payment details
Information collected automatically
When you visit our website we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Date and time of visit
This information helps us improve the performance and security of our website.
4. How We Use Your Information
We use your personal data for the following purposes:
Processing and delivering orders
Providing customer support
Managing payments and transactions
Communicating with you about your order
Improving our website and services
Preventing fraud or misuse of the website
We only process your data where we have a lawful basis, including:
Contractual necessity (to fulfil your order)
Legal obligations
Legitimate interests (such as improving our services)
5. Payment Information
Payments made on our website may be processed by third-party payment providers.
We do not store full payment card details on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies.
6. Sharing Your Information
We may share your personal data with trusted third parties where necessary, including:
Payment processors
Delivery and courier services
Website hosting or technical providers
These providers only receive the data necessary to perform their services and are required to keep your data secure.
We do not sell or rent your personal information to third parties.
7. Data Retention
We only keep your personal data for as long as necessary to:
Fulfil orders
Meet legal or accounting obligations
Resolve disputes
When the data is no longer needed, it will be securely deleted.
8. Your Data Protection Rights
Under UK data protection law, you have rights including:
The right to access your personal data
The right to correct inaccurate information
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability
To exercise these rights, please contact us at:
9. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
You can control or disable cookies through your browser settings.
For more details, please see our Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss
Misuse or alteration
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Totem Designs Ltd
Leicester, United Kingdom
Email: info@totemdesigns.co.uk
