Terms and Conditions
Last updated: March 2026
1. Introduction
Welcome to totemdesigns.co.uk (“Website”). These Terms and Conditions govern your use of this website and any purchases made through it.
This website is operated by Totem Designs Ltd, based in Leicester, United Kingdom.
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must not use this website.
2. About Us
Business Name: Totem Designs Ltd
Location: Leicester, United Kingdom
Contact Email: info@totemdesigns.co.uk
3. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not:
Violate any applicable laws or regulations
Infringe the rights of others
Restrict or inhibit the use of the website by others
Introduce harmful software, viruses, or malicious code
We reserve the right to suspend or terminate access to the website if misuse is suspected.
4. Products and Online Store
Totem Designs Ltd sells physical products through the online store.
We make reasonable efforts to ensure that:
Product descriptions are accurate
Images represent the product as closely as possible
However, colours or small details may vary slightly depending on screen displays or manufacturing differences.
All products are subject to availability.
5. Pricing and Payment
All prices listed on the website are in GBP (£) unless stated otherwise.
Totem Designs Ltd reserves the right to:
Change prices at any time
Correct pricing errors
Cancel orders where pricing mistakes have occurred
Payment must be completed before goods are dispatched.
6. Shipping and Delivery
Delivery times are estimates and may vary depending on:
Shipping provider
Customer location
External factors outside our control
Totem Designs Ltd is not responsible for delays caused by postal services or unforeseen circumstances.
7. Refunds and Returns
If a product arrives faulty or damaged, customers must contact us within a reasonable time of receiving the item.
Once the issue is confirmed, Totem Designs Ltd may offer:
A replacement item
A refund
Customers should contact us at:
We may request photographs or return of the faulty item before processing a refund or replacement.
8. Intellectual Property
All content on this website, including but not limited to:
Logos
Designs
Images
Text
Graphics
is the property of Totem Designs Ltd unless otherwise stated.
You may not reproduce, copy, distribute, or use any website content without prior written permission.
9. Third-Party Links
This website may contain links to third-party websites.
Totem Designs Ltd is not responsible for the content, policies, or practices of any third-party sites.
10. Limitation of Liability
To the fullest extent permitted by law, Totem Designs Ltd shall not be liable for any indirect or consequential loss arising from the use of this website or the purchase of products.
Nothing in these terms excludes liability where it would be unlawful to do so under UK law.
11. Changes to These Terms
Totem Designs Ltd may update these Terms and Conditions at any time.
Any changes will be posted on this page with an updated revision date.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Totem Designs Ltd
Leicester, United Kingdom
Email: info@totemdesigns.co.uk
